Returns Policy

RETURNS POLICY

 

Your cancellation rights  

As you are a consumer and have made an order on-line you may, in accordance with the Consumer Contracts Regulations 2013, cancel your order and obtain a refund (or exchange) within 28 working days from delivery.

RETURNING AN UNWANTED ITEM

If you are not satisfied with your order or have simply changed your mind, you can return any unopened products to us. As long as the item is still in its original condition and packaging, we accept returns, subject to the terms and conditions..

However you return your parcel, please retain your proof of postage and tracking  in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit. We only recommend using a tracking service.

If you require a refund we will refund the price paid by you for the goods (excluding the initial standard delivery charge) within twenty eight (28) days of receiving your returned goods, provided that you have returned the goods to us within 28 working days of delivery to you or your notifying us of cancellation.

Your right to return goods does not apply to goods (i) made to your specification or (ii) which have been clearly personalised (eg by being engraved) or (iii) which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly or (iv) where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

RETURNING A FAULTY ITEM

If you receive any items which are faulty or damaged or an incorrect item, please contact Customer Service via the email address within 24hours of receiving your order. Make sure you do not dispose of any broken items as we will require photographic evidence to support any claims for damages. Once this has been provided, we will offer a full refund or replacement.

Personalised PRODUCTS

Personalised products cannot be returned unless they are faulty or damaged as per terms and conditions.

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